Shipping Policies

1.- Shipping Policies

The shipping of the products has a cost, which varies according to the selected shipping company, the city, the type of service, among others. Likewise, the dimensions and weights of the products will determine the final cost of the shipment. Silkeborg assumes no responsibility if the shipping cost calculation changes without prior notice. For orders whose shipment is payable, any liability in calculating the cost of the service is excluded, which for all purposes is only referential.

2.- Guarantee Policies

Silkeborg guarantees the correct functioning of all products sold for a period of 4 months from the date of purchase. If the product presents a fault within the first 7 (seven) calendar days from the date of purchase, it can be claimed directly from our support, along with the receipt or invoice. Once the fault has been evaluated and verified, the damaged product or part may be replaced with a new one, depending on the available stock.

3.- Changes and Returns

In accordance with current legal regulations, the customer can request the return or exchange of a product, as long as it presents faults in its operation, manufacturing faults or there are errors in the description of the product. It is necessary to clarify that changes or returns do not apply in the event that the product is not to the customer’s taste or it has not been compatible.

To apply to the change or return of a product, this must be requested within a period prior to 7 calendar days from the receipt of the product, additionally the following conditions must be met:

The product can NOT present use.

The product MUST include all unused accessories.

For products returned under warranty, in the first instance a report will be made, in which it will be validated that the product has not been misused and that the failure is attributable to the product, if so, the warranty may be applied.

In the event that the product does not present the fault described by the client or, failing that, it is verified that there was a mishandling of it, the guarantee will not apply and the respective costs for revision, storage and/or transport may be charged to the client. . These costs will be previously reported upon receipt of the product.